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Health and Safety

Welcome to Tarragon Theatre!

As we continue to navigate today’s changing pandemic environment, the safety of our artists, audiences, volunteers and staff is our number one priority.

With this in mind, we have put the following safety measures in place and will be revisiting them on an ongoing basis throughout the season.

Masks

For the 2023/24 Season, Tarragon will offer two masked performances per production.

They are the Sunday matinee and Tuesday night after opening night.

Ventilation

Our HVAC units have been updated with HEPA filters and UV light to filter and sanitize the air throughout the building on an ongoing basis.

Cleaning

Enhanced cleaning measures are in place before and after each performance. Common contact surfaces and washrooms are regularly sanitized by our cleaning team.

The Bar

The bar is now open and will have beverages and snacks available for purchase prior to each performance and during intermission. Drinks are allowed in the theatre, snacks must be consumed in the lobby.

Ticketing and House Programs

All ticket holders will receive a “Ticket & Information” email on the morning of their performance. Simply present your tickets on your mobile device when entering the theatre. If you do not have a mobile device you may print your electronic tickets at home prior to arrival. Box Office ticket pick up is available upon request.

Full House programs are available in this email and on our website. A limited number of hard copies of abridged versions of the program will be available at the door.

Flexibility

If you need to cancel your tickets, we offer ticket exchanges or credit up to 24 hours prior to the date and time of your performance, contact us at 416-531-1827 or email patronservices@tarragontheatre.com.

We are here for you! If you have any questions or feedback on your experience, please don’t hesitate to ask.

General Terms & Conditions of Ticket Sales / COVID-19 Ticket Guarantee

The COVID-19 Tarragon Ticket Guarantee is available to all patrons with paid tickets to shows at Tarragon. Our goal is to be as flexible as possible in order to provide you with the assurance to make ticket purchases with confidence.

If any level of government puts any restrictions in place prohibiting large gatherings at venues and your show is canceled you will receive, at your request, a credit certificate or a full refund for that performance.

If your show is postponed or rescheduled, we will move your tickets to a new date; however, you will still have the option of asking for a credit certificate or a full refund for that performance.

If you, or any member of your party, are in quarantine or isolation, are experiencing any symptoms of COVID-19 or have tested positive for COVID-19, please do not visit the theatre. We can offer ticket exchanges, credit certificates or a full refund up to 12 hours prior to the date on your tickets.

Please call 416-531-1827 or email patronservices@tarragontheatre.com prior to your showtime.

Subject to change.

Last updated: December 11, 2023